Our standard turnaround time is 48 business hours. While we aim to deliver most jobs within 24 hours at no extra charge, this expedited service requires advance notice so we can prioritize your project accordingly. During busy periods or staff shortages, we may need the full 48 hours. Please note that these timeframes apply to business days only (e.g., a Friday job would be returned Monday if urgent, or Tuesday if standard).

To achieve the best photography results, we recommend preparing your space by removing clutter wherever possible. Clearing kitchen countertops, bathroom vanities, and shower areas of personal items creates cleaner, more appealing images. Similarly, removing pet supplies (bowls, litter trays) and outdoor items (garden hoses, tools, pool equipment) from view significantly enhances the final photographs.

Our standard post-processing includes image brightening, window view enhancement, and removal of minor unwanted elements. However, while we can digitally remove items during editing, it's much more efficient to clear these items before photography takes place. The photographer appreciates this preparation as it streamlines the shooting process.

Please note that removing objects from photographs with patterned backgrounds or complex surfaces can be extremely challenging and time-consuming. If extensive item removal is requested after photography is completed, additional charges may apply. Pre-shoot preparation helps avoid these potential extra costs while ensuring the highest quality results.

Brad Scott Media is not responsible for cleaning or extensively preparing properties for photography. Minor decluttering may be done at a reasonable level, but properties should be photo-ready upon arrival.

If a property is deemed unsuitable for shooting upon arrival, a photo will be sent to the agent for confirmation on whether to proceed. If the shoot is cancelled on-site due to the property not being ready, a $100 callout fee will be billed to the agent.

We don’t charge a cancellation fee. If extreme weather makes it unsuitable to complete the shoot, you’re welcome to reschedule at no cost.

However, if the photographer arrives at the property and is unable to proceed due to reasons outside of Brad Scott Media's control (excluding weather-related issues), a $100 callout fee will apply.

By booking with Brad Scott Media, clients agree to the following terms:

1. Brad Scott Media retains full copyright ownership of all images and video content unless explicitly specified in writing. Prior written approval is required for all sub-licensing, publication, or commercial usage by third parties including builders, architects, designers, and business owners.

2. Real estate photography and videography may only be used for marketing the specific property by the original listing agent. Distribution to third parties is strictly prohibited except to the property vendors themselves.

3. Property owners and agents are granted personal use rights only. Transferring images to new listing agents at any time after the current marketing campaign constitutes a breach of Australian copyright law.

4. Any commercial usage requires an official written copyright release. Unauthorized commercial use will be considered copyright infringement.

5. Late payment incurs a fee of 2% per day on outstanding balances. Unpaid invoices after 30 days are automatically referred to debt collection, with all associated fees added to the invoice amount.

6. While Brad Scott Media strives for accuracy in all deliverables, we assume no responsibility for errors or omissions in photography, video, floor plans, or digitally enhanced products. All content is provided for illustrative purposes only.

7. Clients bear full responsibility for verifying materials prior to publication and ensuring compliance with all relevant advertising legislation.

8. Brad Scott Media reserves the right to utilize all provided media in our own marketing and portfolio materials unless otherwise agreed to in writing.